At Modezzia, we take pride in crafting premium fashion that delights our customers. However, if you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your shopping experience remains exceptional.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included where possible
  • A proof of purchase must be provided
Note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or final sale items marked as “non-returnable” in the product description.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service within 15 days of receiving your order at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for authorization – Our team will review your request and provide return instructions within 1-2 business days.
  3. Package your return – Securely pack the item(s) in the original packaging if possible, including all tags and accessories.
  4. Ship your return – Send the package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Return Shipping Options

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

For exchanges, we’ll cover the shipping costs to send your replacement item via standard shipping.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange.

  • Refund method: Refunds will be issued to the original payment method used for purchase
  • Processing time: 5-7 business days after approval (timing depends on your financial institution)
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the returned item is received and approved
  • Exchanges are subject to product availability
  • If the desired exchange item is unavailable, we’ll issue a refund or store credit

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Modezzia Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size/Color: – Reason for return/exchange: For exchanges, please specify preferred replacement: – Product Name: – Size/Color: Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs forms should be marked as “Returned Goods” to avoid additional duties
  • Refunds will be issued in USD and may be subject to currency fluctuations

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a prepaid return label and expedite your replacement or refund.

For any questions about our returns policy, don’t hesitate to contact our customer service team who will be happy to assist you.