FAQ

We offer a curated collection of premium fashion including dresses, pants, polos & T-shirts, shirts & tops, skirts & shorts, tees, and trousers – all at up to 70% off retail prices while maintaining luxury quality standards.

Each product page includes detailed size charts with measurements. We recommend comparing these with your own measurements for the perfect fit. Our pieces are true to size based on designer specifications.

Absolutely. Every Modezzia piece undergoes careful inspection before shipment to ensure it meets our exacting quality standards. We offer luxury-quality fashion at accessible prices through direct relationships with manufacturers.

You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save favorites, and expedite future purchases.

We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact our customer service at [email protected] immediately with your order number. We’ll make every effort to accommodate your request if the order hasn’t yet entered processing.

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store full credit card numbers on our servers.

This could be due to insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information or contacting your card issuer. You can also try using PayPal as an alternative payment method.

We offer two premium shipping options:
– Standard Shipping ($12.95): via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking and signature confirmation
– Free Standard Shipping: via EMS postal service on orders over $50, delivered in 15-25 business days after dispatch with basic tracking

Each Modezzia piece is carefully inspected before shipment. Please allow 1-2 business days for order processing before your item ships. During peak seasons or for limited-edition collections, processing may occasionally take slightly longer.

We proudly ship worldwide to fashion-forward customers in North America (US, Canada, Mexico), Europe (EU countries, UK, Switzerland, Norway), Oceania (Australia, New Zealand), and select Middle Eastern countries. Due to complex customs regulations, we’re currently unable to ship to certain Asian countries and remote regions.

Yes, all shipping methods include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking with signature confirmation. For Free Standard Shipping (EMS), basic tracking is included.

We offer 15 days from delivery date to initiate returns for any reason. Items must be unworn, with original tags attached and in pristine condition. Return shipping costs are the customer’s responsibility unless the item is faulty. Original shipping fees are non-refundable for international customers.

Please email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions. For international returns, we strongly recommend using a tracked return service as we cannot be responsible for items lost in transit.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

Currently, we process returns for refunds only. If you need a different size or color, please place a new order after completing your return.

For any questions not covered here, please email us at [email protected]. Our customer service team typically responds within 24-48 hours during business days.

Modezzia Sales
4977 Abia Martin Drive
TUCSON, US 85701